Returns & Refunds
We take customer satisfaction very seriously. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72-hrs of receipt by writing to firstname.lastname@example.org. You will need to provide detailed information (including images) for any product damaged during shipping within that time frame. If you are, however, not satisfied with our products, you may request a refund of the full purchase price within 30 days of the purchase date. Please submit this request via email@example.com to speak to Customer Service.
Order Processing, Delivery Method, and Timing: After an order has been received in our system, a processing time of 2 to 5 business days is required to review the order. Shipments are sent using United States Postal Service as a Priority Mail package or FedEx. Shipping times are dependent on location distance from our main warehouse and fulfillment center located in Colorado. Typical shipping times may vary from 2 to 4 business days (Monday to Friday) after processing times, this does not include any potential for inclement weather, holidays, or back orders. International orders will experience different delivery times than expressed above. Dispatch sites have been setup in certain countries that will send the order directly using local couriers. Any duty, import, or general taxes or fees for sending our product to an international country will be passed to the consumer, we are not responsible for these extra charges. Please inquire with your location legislation.
If a back order takes place, we will do our best to notify you of the back order and provide the estimated next shipment date. Orders marked completed will be given tracking information in a form of an email that is sent automatically to you. Our product will be sent via courier or private delivery company.